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Frequently Asked Questions (FAQ)

Welcome to The Au Pair Club’s FAQ section! Whether you’re an aspiring childcare provider or a family in need of exceptional childcare, we’re here to address your questions and guide you every step of the way.

Explore the categories below to find answers tailored to your needs.

General Questions

The Au Pair Club is a childcare platform that connects families and candidates. We offer online training, a job portal, and a supportive childcare community to help everyone achieve their childcare goals.

The Au Pair Club is an online platform designed to connect families with au pairs, tutors, nannies, and babysitters, while providing the resources, training, and community needed for a successful childcare experience.

Our platform welcomes anyone seeking to build their childcare career or find reliable care, including:

  • Au pairs who wish to gain new skills and connect with families worldwide.
  • Tutors passionate about helping children excel academically.
  • Nannies and babysitters looking for rewarding placements.

We support candidates from all over the world. No matter your location, you can register, take courses, and connect with families globally.

Our childcare platform is fully international! Whether you’re in Europe, Asia, Africa, the Americas, or beyond, you can join The Au Pair Club and access our resources, job portal, and community.

Unlike traditional agencies, we eliminate high placement fees, offering families a transparent pricing structure and au pairs access to free profiles and affordable training resources.

Registration Process

Simply visit our Au Pair Profile or Family Profile pages to register. Follow the instructions to complete your profile and start connecting.

Creating a profile takes less than 5 minutes. Once your profile has been created, you can begin connecting with families or au pairs right away.

Families pay a one-time registration fee for 100% access to premium features. Afterward, there’s a small monthly subscription to maintain access.

Candidates (Au Pairs, Nannies, Babysitters, Tutors): Registration is completely free! You can create a profile and connect with families at no cost. Register here.

Yes, free and paid memberships can be canceled anytime through your account settings. Once canceled, access to premium features will end at the conclusion of your billing cycle.

Courses and Training

Our Online Au Pair Academy gives you access to course materials – videos, quizzes, and downloadable resources – from any device. Learn at your own pace, and upon completion, you’ll be ready to confidently take on roles as an au pair, tutor, nanny, or babysitter.

Each course is designed to be flexible, so it fits your schedule and learning needs.

Yes! Completing a course improves your chances of getting hired. Families value au pairs who have completed training and can demonstrate strong skills. Our courses are designed to help you stand out in job applications.

Yes! Completing a course improves your chances of getting hired. Families value au pairs who have completed training and can demonstrate strong skills. Our courses are designed to help you stand out in job applications.

Our Au Pair Starter Pack is a comprehensive program covering everything you need to know about childcare, including child safety, first aid, child development, and nutrition. It’s the perfect starting point for au pairs, nannies, babysitters, and tutors.

Job Placement

Absolutely! After completing your course, you will be given a free Au Pair Profile. Use our job portal to apply for positions and be notified as soon as a new job comes in. We also provide tips and guidance to help you stand out during your job search.

To ensure quality and safety for families and candidates, we have specific requirements for joining our job portal. These include:

  • Fluent in English: Candidates must be able to speak and write English clearly to communicate effectively with families.
  • Matric or Equivalent Qualification: A minimum of Grade 12 (or equivalent) is required, as this reassures families about your ability to work with or around children.
  • No Criminal Record: All candidates must provide a valid Police Clearance Certificate within 7 days of joining.
  • Valid Driver’s Licence (if applicable): If your role involves transporting children, you must hold a valid driver’s licence. Additionally, your vehicle should have seatbelts and airbags for safety.

These requirements help us maintain high standards and ensure a positive experience for both families and candidates.

Our job portal connects candidates with families looking for childcare or tutoring services. Simply create your profile, browse job listings, and apply to roles that match your preferences and skills.

Yes! Once you’re added to our Job Portal, you’ll receive updates on every job opportunity we post, as soon as it becomes available.

This means you can focus on your day-to-day life while we ensure that every potential opportunity is sent your way, keeping you informed and ready to take the next step in your childcare journey.

Support and Resources

Yes, we offer full support throughout your training. Our team is available to answer questions about the course content or assist with technical issues.

Absolutely! We understand how important it is to have personalised support. Throughout our website, you’ll find a WhatsApp button that allows you to connect directly with a team member for assistance.

Our team operates globally and is available 24/7, so no matter where you are, help is just a click away. Please note that you may interact with different team members depending on the time of day, as we work across different shifts to provide around-the-clock support.

For any assistance, please reach out to our support team by using our live WhatsApp chat on our website, or email us at help@theaupairclub.com

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