Privacy Policy

Last updated: 16 November 2024

The Au Pair Club values your privacy and is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights over your information. By using our services, you agree to the collection and use of data as outlined here.

1. Information We Collect

We collect information necessary to provide our services, process payments, and improve your experience.

This includes:

1.1 Personal Information

We may collect:

Name, email address, and phone number
Billing and payment information
Profile details (e.g., childcare preferences, location, uploaded references)
Login credentials (username and password)

1.2 Usage Data

We automatically collect data about how you interact with our website and services, including:

IP address, device type, and browser information
Pages visited, time spent on pages, and activity within the job portal or community
Cookies and tracking data (see Section 5 for details)

2. How We Use Your Information

We use your information for the following purposes:

To provide and manage our services, including profiles, job portal, community access, and courses
To process payments and manage subscriptions
To communicate with you about your account, services, or support requests
To improve our platform through analytics and user feedback
To ensure platform security and monitor for fraud or abuse

3. Sharing Your Data

We do not sell your personal information.

Your data is only shared with:

Payment processors, to securely handle transactions for courses and subscriptions
Service providers, to support operations such as hosting and analytics
Authorities, if required to comply with legal obligations

We ensure that any third parties handling your data adhere to strict confidentiality and data protection standards.

4. Data Retention

We keep your data only for as long as necessary to provide our services or as required by law.

Comments and community contributions are retained indefinitely to maintain the integrity of discussions.
Profile data remains active until you delete your account.
Billing records are kept for tax and legal purposes for at least seven years.

If you delete your account, your data will be removed, except for information we must retain for legal or administrative reasons.

5. Cookies and Tracking

We use cookies to enhance your experience and gather analytics. Cookies are small files stored on your device that remember preferences and help us improve functionality.

5.1 Types of Cookies

Essential Cookies: Required for site functionality, like logging in.
Preference Cookies: Save settings like display preferences.
Analytics Cookies: Help us understand how users interact with the platform.

5.2 Managing Cookies

You can disable cookies in your browser settings. Note that some features may not work properly without cookies.

6. Your Rights

You have the following rights over your data:

Access: Request a copy of the data we hold about you.
Correction: Update or correct your personal information.
Deletion: Request that we delete your data (except where required by law).
Data Transfer: Receive an export of your data in a portable format.
Withdraw Consent: If you have given consent for data processing, you can withdraw it at any time.

To exercise your rights, email us at hello@theaupairclub.com.

7. Security of Your Data

We use industry-standard measures to protect your data from unauthorised access, loss, or disclosure. However, no method of transmission or storage is completely secure. You are responsible for keeping your account credentials private.

8. Comments and Media

8.1 Comments

When you leave a comment, we collect the data in the comment form, your IP address, and browser information to detect spam. Approved comments may display your name and profile picture publicly.

8.2 Media Uploads

Avoid uploading images with embedded location data (EXIF GPS), as others may download and extract this information.

9. Embedded Content

Articles on our website may include embedded content (e.g., videos or social media posts). Embedded content behaves as though you visited the external site and may collect data about you, including tracking your interactions.

10. Updates to This Policy

We may update this Privacy Policy to reflect changes in our services or legal obligations. If changes are significant, we will notify you via email or a notice on our website.

11. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy, or if you want to exercise your rights, please contact us at:

Email: hello@theaupairclub.com